FAQs
About us
Q.
What’s the process of purchasing a sign?
A.
1. Our consultant can either visit your premises or meet you in person in our showroom. Signage project, your requirements and objectives are discussed and settled.
2. Upon your approval, we proceed to documentation stage. You might pay some amount of deposit in case of a large scale project.
3. Our professional team of designers then will proceed to generate your custom artwork.
4. After we receive your final approval document, we take to complete your project in the turnaround time discussed beforehand.
5. Upon completion of your project, our team either ship, deliver or install your sign in no time!
Q.
Do I need to get a permission for a sign?
A.
Outdoor signage for commercial purposes usually needs permission. Being a full-cycle sign-fabrication company we can get you permit making a sign in strict compliance with local laws and ordinances.
Q.
Do you work with wholesalers?
A.
Yes, we do. Contact us for more details.
Q.
How long have you been in this business?
A.
With more than 10 years of experience in outdoor advertising and the sign making industry, Front Signs has been manufacturing only highest quality custom business and home signage. Our company is headquartered in LA, California.
Q.
Why should I buy from Front Signs?
A.
No matter how large or small is your signage, we can handle it by the deadline and providing fast yet top-quality manufacturing. As a manufacturer of business signs, Front Signs implements only the best practices to deliver satisfying results.
We clearly understand the quality of the sign production is directly tied to your satisfaction. As a sign making and printing company, we ensure that no detail is overlooked.
Care
Q.
Do you offer maintenance services?
A.
Yes we do both signage maintenance and sign replacement services.
Q.
How do I remove unwanted objects from the sign?
A.
If there are any stains, try to clean with a wet cloth.
Q.
How do I care for signage?
A.
Custom signs do not require much care. The only thing to do to preserve their vivid look and colors is to periodically wipe off the dust.
Cutting and Engraving
Q.
Where can I get trimming and carving projects done?
A.
Fill out this project form to get a free quote and consultation for displays with unique shapes and inscriptions. Our team will bring your concept to life using state-of-the-art tools and high-level craftsmanship.
Q.
Where do you offer your services?
A.
We’re based in Burbank, California and offer services across Los Angeles and the USA.
Q.
What kind of materials do you cut and engrave?
A.
Advanced technologies allow us to engrave and cut through materials of various textures, sizes and rigidities.
Design
Q.
Are there any additional fees associated with permitting?
A.
Yes. Permit applications have various fees depending on the municipality. If you want us to obtain the permits for you, we will cover the cost up front and bill you later along with our service fee.
Q.
Do I need to provide the permit?
A.
No, not necessarily. Our specialists can complete all the paperwork required for your sign before the manufacturing process.
Q.
Do I need a permit?
A.
Most of the time, you’ll need a permit for outdoor signs but not for indoor signs. However, this may vary by the municipality. Our team will consult with you and research the needed permits required for your location.
Q.
Can I use copyrighted images in my signage?
A.
Yes, but only with permission from the owner.
Q.
Do you own the design that you have created for my sign?
A.
It depends. Usually, we own the designs that were created by our team. But if the customers pay for the design, all the rights to the design are transferred over to the customer.
Q.
How much should I pay for the graphic design services?
A.
There is no specific fee determined for the design service. The fee of the design is calculated based on its complexity and the time that the designer spends on its creation.
Q.
Will you offer my design to other customers?
A.
No, your custom design belongs to you and we will not offer it to another customer. All our tailor-made project designs are achieved through case-by-case collaboration.
Q.
Will you keep my design for further productions?
A.
Of course! We keep all the designs of the signs that we produce for a certain period of time. We will keep your design in case you need to get the same sign or print again in the future. You can also rest assured that we won’t repeat the same design for other clients as each of our projects is done on an individual basis.
Q.
Can you help me with the design of the sign?
A.
Yes, our design team is ready to help you with the design of your sign and even your logo. They will create the best design for you and only after your approval, we will move on to the production of the sign.
Q.
I need decorations for my office – is there a way to see the results before getting them?
A.
Certainly! For you to see results before the production of the signs, we offer 3D modeling and rendering services. Our designers will create realistic digital models of your office with the signs positioned in their future spot. This way, you’ll know whether the signs go with the rest of your office layout or not. This service helps to save time for the design creation of the signage.
Q.
Can I order several signs with exactly the same design?
A.
Yes, our production facilities allow us to produce several identical signs at a time.
Q.
Can I use my own design?
A.
Yes, we’re open to your design plan. We can manufacture highly sophisticated and personalized signs or print any visual graphics with your ideas. You can send us your own images and logo and we’ll bring it to life with utmost care and precision.
Need help with logo design? Read the guidelines for brand logo design in our blogpost here.
Q.
Do you offer any sizes and shapes other than those listed on the website?
A.
We have common sizes and shapes per signage manufacturing. For specific requirements, please contact our service team for a customized quote.
Q.
Do you offer graphic design services?
A.
Yes, we offer graphic design, as well as 3D modeling services to best depict your future sign. Read our blog post about 7 Ways to Use Graphic Design for your Brand Recognition.
Q.
What format of my design file will work best?
A.
You can send us any format file you want. Whereas it’s better to upload vector-based files. It can be PDF, .dxf, .eps, .ai or any other format.
Q.
I have some design ideas. Can I create my own design?
A.
We have an opportunity to create your own design on the web. You can visit our partner’s website squaresigns.com and use the ready-to-use templates for creating a design.
Q.
We don’t have any design options yet. Do you have a design service?
A.
Sure! If you want to make an order our designers will help you work out your design for FREE. When you approve the final design, we will start the production process.
Installation
Q.
For what types of signs do you offer installation services?
A.
We offer installation services for all types of signs. Be it a light box, or a mesh banner, our professional craftsmen are ready to come and help you with the whole installation process.
Order
Q.
What is your cancellation policy?
A.
This depends on what stage of the work the cancelation happened. No extra costs will be charged before the actual work process. But otherwise, we will calculate all our expenses and the customer will compensate all that.
Q.
What if I didn’t receive my order confirmation?
A.
Before you receive the order confirmation, our specialist will be in touch to discuss all the details. If you have not received the confirmation yet, it means that we are still working on it. You will be aware of the whole process of your sign creation. So you can contact us with all your questions and worries.
Q.
How do I know that you received my order, and how do I obtain a receipt?
A.
After receiving your order, our consultant contacts you. And after the confirmation of the design of the sign we send you a proof, which is the order confirmation.
Q.
Can I re-order signs that I previously ordered?
A.
Yes, you can order the same sign that you ordered previously. We keep the designs of all the custom signs that we manufacture for some time.
Q.
Is it possible to change an order?
A.
You can still make changes in your order before the final approval of the sign. But if the sign is already being manufactured the possibility of making changes is very low. But anyways, feel free to inform us if there is something to change, we might manage to change it even when the process has already begun.
Q.
Do you offer discounts in case of large quantity orders?
A.
If you are going to order a large quantity of signage, you will get certain discounts. There is no specific discount determined, it all depends on the amount of signage produced or printing services you will order.
Q.
How does the process from ordering to getting the ready product work?
A.
After the consultation, we proceed to design & payment confirmation. As long as we have your approval of the sign design and minor details, we start the signage manufacturing process. We work hand in hand with our Customers, constantly updating them about the progress.
For those who want to pay us a visit while manufacturing, you are welcome to our small custom printing and sign manufacturing in-house world.
Q.
My organization is tax exempt.
A.
That’s ok with us. However we'll need your tax ID number.
Q.
Do you charge state taxes?
A.
Currently, we charge state taxes for residents of North America. However, we don’t charge taxes upon your reseller certificate.
Q.
Is my credit card information secure?
A.
Absolutely. privacy of your personal data is top-priority for us. Please, read our Privacy Policy.
Q.
How long will it take for my order to be ready?
A.
The turnaround time of your custom sign varies depending on the project size, materials, complexity and installation requirements, if there are. Some signage projects may take less than 24 hours to complete, whereas some may require longer to finish.
We offer same day large format printing and we also take rush orders. Please, contact our team of specialists for any urgent projects. We are here to provide you with fast signage manufacturing and quality graphics the best we can!
Q.
How do I make an order?
A.
Our Customer Service is at your fingertips. To ordering your custom signage please, contact our Customer Service department via hello@frontsigns.com or phone: 844-833-1188.
Q.
My sign needs replacement panels. Can you repair signs?
A.
Without a doubt! We can restore and repair your damaged signs. Please contact us to discuss your project and your specific needs.
Q.
How long will my sign last?
A.
We use high-quality materials to provide a sign that meets your needs. By using modern technologies, you can be sure your signs will last for years.
Q.
Do signs come in standard sizes?
A.
They can be custom designed in almost any size or shape you need, based on the scope of your event or project.
Q.
I placed my order but it needs to be changed a little. Can I change my order?
A.
If you need to make a change, you should contact our customer service department (844-833-1188 or send an email to hello@frontsigns.com) as soon as possible. We will be able to make the requested changes if you are able to get in touch with us quickly.
Q.
How can I follow the production process?
A.
In every stage of the production process, you will be informed about your products. Our specialist will be in contact with you, besides you can visit our company to follow the production process.
Q.
Would you describe to me the whole process of creating products?
A.
You can send your design to hello@frontsigns.com in any format. If you do not have a design ready, our designers can use your ideas to work out your project. Once approved, you will need to make a 50% prepayment on your sign to begin production. We organize the production and installation process. You will then pay for the remaining 50% upon installation.
Q.
I found something I would like to purchase. How do I place an order?
A.
Call or email us to discuss your project and your needs with a specialist (844-833-1188 or send email to hello@frontsigns.com). We can come to your location to best get a sense of the area, your business, and what kind of sign will best suit your needs.
Payment
Q.
I have a tight budget – can you work with me?
A.
Front Signs offers sign making and printing services that will satisfy the needs of ALL our customers. No matter how much your budget is, we will try to find the best signage solution for you. We offer equally high-quality signage for all our business current and potential partners.
Q.
Do you have local pickup?
A.
Yes, you can fetch your sign right from our company. We clearly understand that you might not have time to pick it up, so we offer a delivery service at an extra cost.
Q.
How long does it take to receive my sign after I place my order?
A.
The turnaround time highly depends on the signage you want. We provide same day Large Format printing services. However, the custom sign manufacturing may vary with according to its complexity.
Q.
Do you offer any discounts?
A.
We do discounts in case of large quantity orders. Also, if you are our loyal customer, you get a certain percentage of discount for your next order. Moreover, we do discounts depending on the material and the size of the sign.
Q.
What is your refund policy?
A.
As our warranty states, our goal is to provide high quality and fast sign manufacturing. We do our best to keep the quality assurance. However, in case of specific issues, please, read our Refund Policy or contact as via phone at 844-833-1188 and email address at hello@frontsigns.com.
Q.
May I make a correction to my order after it has been submitted?
A.
Before sending your order to the production, we still can make last-minute corrections. In all cases, please contact us as soon as possible.
Q.
Can I give you my credit card over the telephone?
A.
No. we do not accept credit card numbers by telephone. Please, read our Security Policy.
Q.
How do I pay for my order?
A.
We accept payments by credit card, bank transfer. You can pay for your order by Visa, MasterCard, Discover, and American Express cards.
Q.
What currencies do you accept?
A.
We accept only United States dollar for your orders.
Q.
When should I pay for my order? Should I pay beforehand or I can pay after the sign is ready?
A.
If you have ordered a small sign, our production team provides same day manufacturing. Thus, you should pay the money before we start the production.
But, if you ordered a big custom sign, the production of which will take a few weeks to months, you need to pay certain amount of money beforehand.
Q.
I need an additional copy of my receipt. Is it possible to get one?
A.
If you need an additional copy of your receipt, please contact our customer service department (844-833-1188 or send an email to hello@frontsigns.com)
Q.
What forms of payment are accepted by your company?
A.
We accept payments by credit card, bank transfer, and Square. You can pay for your order by Visa, MasterCard, Discover, and American Express cards.
Production
Q.
Do I need laminate on my sign?
A.
For most cases, lamination is not required. If you still want to extend the lifespan of the sign, we can laminate your custom sign upon your request.
Q.
I need an illuminated sign, which type of light should I choose LED or Neon?
A.
We offer light up signs with both LED and Neon lights. Compared with Neon, LEDs are safer and more energy efficient. Hence, LED is more recommended. The Neon illumination is most of the time used for retro and vintage styles.
Q.
Is everything made in-house?
A.
Every sign that we produce is made in our company, which is big enough for the production of different types of signs in various shapes and sizes.
Q.
Can I get a sample of a product?
A.
If you want to see some samples of our signs and signage artworks, you can visit our sign showroom based in LA. In this showroom we have over 100 exhibits of signs samples that we manufacture. Also, you can see the catalogues of different materials and color palate that we offer.
Q.
What machines do you use for cutting and engraving?
A.
For Cutting as well as Engraving services we utilize CNC milling, Laser cutting and Engraving machinery. Hence, Front Signs is able to cut and engrave most of the materials used for sign making. Our latest acquirement was Digital cutting machine, which cuts through Banners, Vinyl and other flexible and soft materials.
Q.
What materials do you offer for signs and what materials do you use to build custom signage?
A.
To provide the best signage solutions to our business partners, we use only top-quality materials. Highly popular signage materials include: Aluminum and Dibond, Acrylic glass with its different finishes and color palate, Lexan, PVC, etc.
For better understanding of the materials we use, here is our blogpost about materials and the best combinations promising the best outcome.
Shipping and delivery services
Q.
Do you ship internationally?
A.
We ship only to US based locations.
Q.
Do you ship by United States Post Office (USPS)?
A.
We want to deliver the package with the best and speediest delivery. If you prefer us to ship with USPS, we offer shipping for some of our small packages. Please specify while you place an order with our consultant.
Q.
How much is shipping?
A.
The shipping charge will depend on your location and the size of your order. We also offer express shipping according to your specific needs.
Q.
Do you offer delivery services?
A.
Surely. We offer delivery service within Los Angeles as well.
Q.
Do you offer shipping services?
A.
Yes, we offer shipping to any State in North America.
